Q. I am looking to
purchase roof trusses/floor or roof beams for my new
house/extension/refurbishment, what do I do?
A. Please send us the Architects or
Builders’ drawings, or a sketch of your requirements. We ideally like
plans, elevations and sections.
Q. How can I send you
my drawings?
A. By post, by e-mail (please contact
us before sending), by personal visit to our offices, or by facsimilie –
if the latter please include written dimensions as we cannot scale from a fax.
Q. What area of the
Country do you cover?
A. We provide a nationwide delivery
service; we will ask for your site location to assist when preparing your
quotation.
Q. What is your
delivery period?
A. This varies according to the time
of year, but is normally around 2 to 3 weeks, although “rush” jobs
can usually be catered for.
Q. How will you give
me a price, and what will it include?
A. Our estimators issue detailed
quotations, identifying all the items we have allowed for individually. This
normally includes all the roof trusses/floor beams, all bracing materials, any
fixings used when erecting the roof/floor structure, any additional timber
infill required to complete the structure.
Q. Do you provide
drawings or calculations?
A. Once an order is placed, we can
provide truss/floor beam calculations and layout drawings free of
charge.
Q. Can the
trusses/floor beams/ancillary timbers be treated with a
preservative?
A. Yes; we can supply products that
have been treated with Arch Vacsol Aqua, which is a water based environmentally
and human friendly preservative.
Q. Can I purchase
other materials for my roof?
Q. Yes; we can supply gable ladders,
glulam beams, dormer sets, valley sets etc.
Q. If your quotation
is acceptable, what do I do next?
A. Once you have contacted us, by
telephone, via e-mail or facsimilie to advise us of your intention, we will
issue an Order Acknowledgment including truss/beam profile drawings, which you
(or your builder/carpenter) will have to check. N.B. on difficult projects, we
offer a site survey facility for locations within 75mile radius of our factory,
on payment of a fee.
Q. What if there are
any alterations to the project since I sent you the drawings to prepare the
quotation?
A. You, or the builder/carpenter,
should mark the alterations on the Order Acknowledgment, or if there are
significant differences, send in a new set of drawings so a revised Order
Acknowledgment can be issued.
Q. How do I pay you?
A. The payment terms will be given on
the bottom of our quotation.
Q. How do I arrange
a delivery date?
A. Deliveries are booked via the
Production Controller, who will normally give an indication of the day of
delivery. We normally ring the day before delivery to confirm time of arrival
on site. N.B. if we are required to meet a crane on site, or there are
particular requirements or access restrictions for vehicles, we must be
notified of these at time of order.
Q. Are you a member
of a trade association?
A. Yes; we were one of the first
members of the Truss Rafter Association (TRA) formed to represent the interests
of the pre-fabricated roof truss industry, which only permits membership to
manufacturers who have the highest standards of Quality Assurance and a
specified level of Professional Indemnity Insurance. We are also actively
promoting Health and Safety in the industry.
Q. What happens if I
need to make changes to a truss or trusses that have been erected?
A. No alterations to any truss can be
carried out without prior consultation with the manufacturer. Occasionally it
is possible to allow on site remedials once our Engineers have carried out the
necessary design work; there is a fee for this service. |
